As the number of electric vehicles is rising, the market is putting a stronger focus on usability. The charging infrastructure needs to be adapted to a new group of consumers. This session will talk about the interoperability between e-mobility service providers across Europe, direct card payment or other ways to make the lives of EV drivers easier. The session will cover a wide range of usability topics such as up time, up-to-date information, reservation systems and anything that can make charging as easy as plug & charge.