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FAQs for visitors

Why was The smarter E Europe 2020 canceled?

We decided to cancel the exhibitions and the parallel conferences, which would have taken place from June 16–19, 2020, on account of the increasing spread of the coronavirus (SARS-CoV-2) worldwide and in response to recommendations from the German federal government as well as the Bavarian state government.
The health of the exhibitors, visitors and employees as well as the general public is our top priority. The smarter E Europe is a large international event which welcomes around 1,400 exhibitors from 45 countries and 50,000 visitors from over 160 countries. Under the prevailing circumstances, it would be impossible to organize and host such an international exhibition without critical complications.

Will visitor tickets and entry vouchers remain valid?

Purchased tickets as well as entry vouchers, whether or not they have been redeemed, will no longer be valid in 2021! You will receive an automated message regarding this shortly. Cancellation is not necessary.

Will I be reimbursed for the tickets I purchased?

If you used the event’s online ticket shop to purchase your ticket (for the exhibitions, conferences, workshops, side events and social events listed in the shop), you will be automatically reimbursed for your ticket via the same method of payment which you used to purchase it.
You do not need to actively request reimbursement for the cost of ticket orders placed via the online ticket shop. Please do not submit a claim to your bank or credit institution. These processes will slow down reimbursement. It is also not necessary to rescind the transaction in writing.
Please understand that it will take some time for us to process all of the reimbursements. All payments will be credited by the end of May.

Will cancellation fees still apply for already purchased tickets?

Cancellation fees will be waived. The ticket price will be reimbursed in full.

What will happen with flights and train journeys, hotel rooms, etc. which have already been booked?

Any and all expenditures made (e.g. for hotel accommodation and travel) must be borne by visitors themselves.
If you have any questions regarding your travel booking, please contact the provider with whom you made the booking. For all necessary details, please consult the cancellation policy which you received from the provider upon booking. The same applies to reservations or bookings made for hotels and other accommodation.

Is there an alternative format in the pipeline to enable discussion and networking in 2020 despite the circumstances?

We are currently planning an alternative format. Between now and June of next year, when The smarter E Europe 2021 will take place, we will provide our exhibitors and anyone else who is interested with opportunities to network and exchange information and news surrounding the energy industry online. As the event organizer, this interpersonal exchange is very important to us. We will contact our exhibitors and visitors again as soon as the planning phase is complete and everything is in place. Of course, we will also continue to post updates on our website and social media accounts.

What online events and services will The smarter E Europe be offering?

The smarter E Europe be offering a number of ways to stay connected online with news from the new energy world, including:

  • the AWARD Ceremony for The smarter E AWARD, Intersolar AWARD and ees AWARD on June 30, 2020
  • webinars on industry topics
  • podcasts featuring major players in the new energy world discussing controversial industry topics, current trends and innovations
  • digital exhibitions and conferences


We are busy planning a broad range of online events and services and look forward to being able to present you with the results.
Please do not hesitate to contact us with any questions or comments (Ms. Antje Seeck, Head of Marketing and Communication, Solar Promotion GmbH, seeck@solarpromotion.com +49 7231/58598-207

Which exhibitors are currently included in the exhibitor list?

The exhibitor list includes all the exhibitors who were registered for The smarter E Europe 2020 at the time it was canceled. Go to the exhibitor list

How can I contact exhibitors?

You can find contact information for getting in touch with our exhibitors in the exhibitor list. There you will also find information on each company’s product groups, services and more.  Go to the exhibitor list

When will The smarter E Europe next take place?

The smarter E Europe will be held in Munich next year, from June 9–11, 2021.

When can I purchase tickets for The smarter E Europe 2021?

Tickets for the exhibitions and conferences as well as all other workshops, side events and social events will be available on our website from February 2021.

Will special safety measures be taken for The smarter E Europe 2021?

The organizers and Messe München are in close contact with the relevant public health authorities. We will collaborate with these authorities to decide at the appropriate time what safety measures, if any, will be necessary at the next event.

Who can I contact if I have further questions?

Should you have any other questions, please call us at +49 761 3881-3700 or send us an email at registration(at)fwtm.de.