Technical Customer Service Manager (m/f/d)


elexon GmbH.



Professional Field
Engineering and technical professions
Entry Date
Job site
Contract type
Permanent contract
Work type
Full time
Contact Information
+49 (0) 241 894363-0
elexon GmbH
Gewerbepark Brand 70
52078 Aachen, Germany

Job description

elexon is looking for you!

Technical Customer Service Manager (m/f/d)

for the mobility transition and the development of charging infrastructure in Germany and Europe. (Location: Aachen or remote)

The Customer Service Manager is part of the Administration team at elexon and is responsible for the 2nd level customer support.

That’s your Mission:

  • Independently resoluation technical support tickets

  • Autonomous analysis of customer issues, e.g., log analyses of the charging stations and backends

  • Providing telephone (technical) customer support at the 2nd level in German and English

  • Preparation of proposales

  • Providing commissioning support for projects led by project managers involving the backend

  • Drafting knowledge database articles

You have:

  • Training or studies in the field of industrial engineering, energy or electrical engineering or similar training in a comparable field

  • Experience in customer support

  • Experience and knowledge in the field of e-mobility and charging infrastructure

  • Good communication skills and the ability to work in a dynamic environment

  • Good German and English language skills, both written and spoken

  • Proficiency with MS Office

  • Independent, self-reliant working style, as well as flexibility, teamwork skills, and commitment

  • Critical and solution-oriented thinking

  • Open and communicative personality with a convincing demeanor

We offer You:

The opportunity to actively shape the e-mobility of tomorrow and invigorate a future business field.
Challenging tasks with diverse perspectives for personal development in a motivated team with flexible working models and the opportunity for remote work or as a digital nomad during a “workation”.

Are you a fan of flat hierarchies, autonomous working styles, and quick decision-making? Then you are exactly right with us! Additionally, you can learn from our smart colleagues and develop professionally. Furthermore, we offer tailored training opportunities.

For your physical fitness, you can sign up at fitness or health centers at special rates or lease a BusinessBike through your salary. Additionally, we provide a foundation of 30 vacation days plus extras for Christmas and Carnival.

Collegial teamwork and working in an open atmosphere are particularly important to us, so we offer free drinks and fruit, as well as regular team events.

Read more

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